Oyen33 Privacy Policy
We are committed to protecting your personal information. This policy explains how we collect, handle, and safeguard your data.
Information We Collect
Oyen33 collects the following information to deliver the best possible service and meet user needs:
- Account Information: Name, email address, phone number, and registration details.
- Device & Browser Information: IP address, device type, browser version, and access logs.
- Payment Information: Transaction data in MYR, including payment methods.
- Cookies & Tracking: Cookies to enhance user experience and analytics.
- Usage Data: User activity on our platform for service improvement purposes.
Purpose of Data Use
The information collected is used to:
- Providing, managing, and improving digital betting services for our users.
- Ensuring legal compliance and verifying user identity.
- Processing payments and withdrawals.
- Carrying out improvements based on analytics data and user behaviour.
- Providing quality customer support in Bahasa Melayu.
Cookies & Tracking
Cookies are used to optimise the website and deliver a smooth mobile experience. We use first-party and analytics cookies to understand usage patterns and improve our services.
Users can manage cookies through their browser settings, though this may limit certain features.
Data Storage & Security
Oyen33 implements internationally recognised security protocols to protect user data from unauthorised access or breaches.
Personal data is stored in line with Malaysian legal requirements and retained only for as long as necessary for legitimate purposes.
Sharing Information With Third Parties
Your personal information may be shared with relevant parties such as payment providers, security teams, and authorities where necessary.
We do not sell customer information to third parties and only share data as required by law or to protect platform security.
User Rights
Users have the right to access, correct, or delete their personal information in accordance with Malaysia's data protection laws.
Requests can be made through our customer support team, available in Bahasa Melayu, for a fast and professional experience.
Privacy Policy Updates
Oyen33 reserves the right to update this privacy policy from time to time. Users are encouraged to check this page regularly for the latest information.
Contact Us
For any privacy-related enquiries or requests, please contact our customer support team at [email protected].